ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol address (IP address) of your computer, which allows us to obtain more details about the browser and operating system you are using.
Email Marketing: With your permission, we may send you emails about our store, new products and other updates.
ARTICLE 2 – CONSENT
How do you get my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it for this end only.
If we ask you to provide us with your personal information for another reason, for marketing purposes for example, we will ask you directly for your expressed consent, or we will give you the option of refusing.
How can I withdraw my consent?
If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us at email@example.com or by mail at : Arbressence, 77, rue Omer-Deserres, suite 6A, Blainville QC J7C 5N3.
ARTICLE 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service and Use.
ARTICLE 4 – HOSTING
Our store is hosted on a dedicated server (droplet) of Digital Ocean, based in Toronto through a Cloud structure of the company CloudWays. Cloudways is a Managed hosting service for applications like WordPress and Woocommerce. The data is stored on a very robust Digital Ocean cloud grid protected by a firewall.
Your payment will be made through a payment gateway and Arbressence does not store credit card data unless requested by you in your account.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure processing of credit card data by service providers.
For more information, please see Arbressence’s General Terms of Service and Use here.
ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES
In general, the third-party vendors that we use will only collect, use and disclose your information to the extent necessary to be able to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase transactions.
With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
Keep in mind that some suppliers may be located or have facilities located in a jurisdiction different from yours or ours. So if you decide to proceed with a transaction that requires the services of a third-party provider, then your information may be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information belonging to you that was used to complete the transaction could be disclosed under the laws of the United States. United States, including the Patriot Act.
You may be required to leave our website by clicking on certain links on our site. We do not assume any responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.
ARTICLE 6 – SAFETY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that they are not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
There are different types of cookies with different functions:
Session cookies or volatile cookies
These are only stored on your computer during your web session. They are automatically deleted when the browser is closed. They usually store an anonymous session ID allowing you to navigate a website without having to log into each page. They do not collect any information from your computer.
Cookies or persistent cookies
A persistent cookie is a cookie stored as a file on your computer. It remains present when you close your web browser. The cookie can be read by the website that created it when you visit that site again.
The role of this type of cookie is to store your preferences for a particular website for the entity that owns that website. They are stored and sent between Arbressence’s servers and your computer’s hard drive. They are only used for personalization as defined by you. These cookies can be session or persistent cookies.
Third party cookies
The role of this type of cookie is to retain your interaction with a particular website for the entity that does not own that site. They are stored and sent between the third-party server and your computer’s hard drive. These cookies are generally persistent cookies.
Some cookies allow our Sites to remember choices you have made (such as your username, language or region you are in) and to provide enhanced functions. For example, a Site may remember your login details so that you do not have to repeatedly log into your account when using a particular device to access our Sites. These cookies can also be used to remember changes you have made to text size, fonts and other components of web pages that you can customize. They can also be used to provide services you have requested, such as viewing a video or commenting on an article. The information collected by these cookies is generally anonymized. They do not collect any information about you that could be used for advertising purposes or to remember the places that you have visited on the Internet.
Some cookies collect information about how visitors use a Site, for example, which pages are viewed most often and whether error messages are generated on web pages. They also allow us to record and count the number of visitors to a Site, which allows us to see how visitors use a Site in order to improve how it works. The information collected by these cookies is normally anonymous and is used to improve the functioning of our Sites. However, some of these cookies may include personal information. Please refer to the documentation under the “Help” section of your web browser or visit www.aboutcookies.org for more information on how to enable and disable cookies on your browser.
These cookies are used to deliver content on a Site and on third-party sites tailored to your interests, depending on how you interact with our advertisements or our content.
The use of web beacons
Other tools that may be used include “web beacons,” which are clear electronic images that can recognize certain types of information about your computer, such as cookies, when you visit our website linked to the web beacon and a description of the website linked to the web beacon. Arbressence may use web beacons to operate and improve its website and email communications. Web beacons can be used alone or in conjunction with cookies to compile information about the use of our website by its visitors and interactions with e-mail. Arbressence may use information from web beacons in combination with other data on our customers to provide you with information about Arbressence and our services. Arbressence may perform this review anonymously.
Use of Google Analytics
Links to other websites
ARTICLE 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.
In addition, if you are a European resident, we note that we process your information in order to fulfil any contracts that we may have with you (for example, if you place an order on the Site), or to pursue our legitimate business interests listed above. In addition, please note that your information will be transferred outside of Europe, including to Canada and possibly the United States.
When you place an order on the site, we will retain your order information for our records unless and until you request us to delete the information.
QUESTIONS AND CONTACT DETAILS
If you wish to: access, correct, modify or delete any personal information we have about you, file a complaint, or if you simply wish to have more information, contact our Privacy Officer at firstname.lastname@example.org or by mail at Arbressence.
To the attention of the Privacy Officer
77, rue Omer-Deserres, suite 6A
Blainville QC J7C 5N3