Our policy for returns lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items can neither be returned nor exchanged.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
It is possible to return or exchange an article by sending it by mail or by visiting our store in Blainville with the product and a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund claim.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially indicated.
Next contact your bank. Often, some processing time is required before a refund is indicated.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Arbressence, 77, Omer-Deserres, suite 6A, Blainville QC J7C 5N3, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to himself to give it to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: à Arbressence, 77, Omer-Deserres, suite 6A, Blainville QC J7C 5N3, Canada. Our shop in Blainville is located at the same address if you prefer to do your return or product exchange in person.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you come to our store in Blainville for a return or exchange of merchandise, make sure you have the receipt or proof of purchase and the item you wish to return on hand to facilitate the transaction.